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Where is Trilogy Sanctuary Yoga located?
A: Trilogy Sanctuary is located in the heart of La Jolla Cove in San Diego!
> 7650 Girard Ave, La Jolla, CA 92037
(Levels 3 and Rooftop / PH in the elevator)
Is there parking?
A: Short-Term parking (check the street signs for time allotment) is available on Girard Ave and parallel streets near Trilogy. Long-term parking can be found east of Torrey Pines roads or residential streets within La Jolla Village - always check the signs :)
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Client FAQs Webpage: https://www.trilogysanctuary.com/yoga-etiquette-procedures
- What Time Should I Arrive to Class? > 15-20 mins early, and plan ahead for time to park
- Where do I Check-In for Class? > At your studio with your teacher
>> Third Floor = Earth & Moon Rooms >> PH/Rooftop = Skydeck & Yoga Dome
- What Do I Bring To Class? > Yoga mat and water bottle, & we highly recommend wearing long pants/leggings to aerial classes
- What is the Late & Missed Class Policy? > Late Cancel Fee (less than 12hrs) = $10 >> Missed Class Fee = $15
- How do I register, reserve, and change my yoga schedule? > Trilogy Sanctuary App or Mindbody App
- What are the age restrictions for classes? > 7-12 years old can only take Kids Aerial Yoga Classes.
>> 13-15 year olds must be accompanied by an adult during any mat or aerial yoga class.
>>> 16 above for aerial and mat permitted alone and experience is necessary.
- How do I Contact the Yoga Department? > Email info@trilogysanctuary.com or yoga@trilogysanctuary.com
- What If I am New to Doing Yoga? > Yin, Restorative, Vinyasa, Deep Stretch, Yoga Nidra, Qi-Gong, & Aerial Level 1, Low Fabric
Deep Stretch, Low Fabric Restore, Aerial Gentle Flow
- How does the Waiting List function? > if you are added to the class/event, you will be notified via email and/or text to confirm
your reservation. Please ensure your notification settings are on.
- Paying for a Friend? > https://clients.mindbodyonline.com/ASP/su1.asp?studioid=142023
- What If I have issues with my Trilogy Mindbody Account or yoga related questions? > Email info@trilogysanctuary.com
- Are All yoga, events and trainings are final sale? > Yes. all classes, events, workshops, retreats and trainings are final sale. All
payment plans once started must be fully fulfilled. Please note, this policy is to keep our yoga studio and event center a viable
business since reservations and tickets are directly correlated to the compensation for teachers, facilitators, training leads and
yoga operation costs.
- What are the Class Procedures?
> leave your shoes outside all studios.
> bring into the studio all valuables (wallet, keys, phone, etc), and turn off your cell phone or put on silent.
> be mindful and courteous of others and your surroundings.
CANCELATION POLICY?
A: Yoga classes:
- Cancellations less than 12 hours before the scheduled start time will result in a $10 late cancellation fee.
- Missing a scheduled class (without canceling) will result in a $15 “No-Show” fee.
- Cancellations 12+ hours before scheduled class will not be penalized and pass will remain available on client’s account so they can reschedule.
FYI: All Event & Workshop tickets are final sale and non-refundable (stated clearly online and on receipts)– if a client asks for a refund and is dissatisfied with not being issued one, offer them the option to request an account credit or a refund via email to info@trilogysanctuary.com.
LATE TO CLASS / LATE POLICY
A: No late students will be allowed into class. Please arrive early and save time for parking! Refunds are not offered for missed classes however there is a possibility to receive a credit for the class and waive the missed class fee by emailing info@trilogysanctuary.com or visiting the Totem Boutique in person.
Do I need to BRING A YOGA MAT for (aerial) classes?
A: Yes, mats are encouraged in all yoga classes, including aerial.
Are RENTAL MATS available?
A: Yes, we have a limited amount of mats available for client use. We do not charge rental fees as they are first-come, first-serve and “use at your own risk”. Teachers can show you where extra Mats and mat wipes are kept in each studio.
Class Prices & Memberships: https://www.trilogysanctuary.com/pricing
REQUESTS TO SHARE OR TRANSFER 5/10/20 CLASS PACKAGES?
A: No, Class packages can’t be shared or transferred to other people/accounts. Everyone must have their own account and cannot sign up for classes under someone else’s account. To sign up and pay for a friend, visit the link below:
Can a customer PAY FOR SOMEONE ELSE ONLINE?
A: We recommend using the link below, via a computer, to register friends - select the option for "Someone Else" under the event/class you want. You can add friends/family members to your account and have this “Reserve for someone else” option every time you book class via a computer.
Trilogy MindBody >> Sign-in link
https://clients.mindbodyonline.com/ASP/su1.asp?studioid=142023
BUSINESS SIDE: Processing PAYMENT FOR a client to purchase SOMEONE ELSE a class pass, membership, etc:
A: In retail, run sale under the account of the person purchasing. Above the "Payments/Gift Cards" category click "Pay for another client" find recipient then "Look up item". Recipient must have an existing account.
-OR- If the recipient doesn't have an account, gift cards are a great suggestion.
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